1. 患者联络员：这是两家医院独有的角色。志愿者会主动访问住院患者，倾听他们的非医疗困扰——比如觉得不舒服、想家，或是没听懂医疗术语，然后把医疗相关的问题转给专业医护人员。他们就像“额外的眼睛和耳朵”，给远离家人的老人提供情感陪伴，缓解他们的焦虑。
突出一个“实”字，就要避免“虚”，就要力戒形式主义，力戒“面子工程”。
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Number (0): Everything in this space must add up to 0. The answer is 4-0, placed horizontally; 0-0, placed horizontally; 0-2, placed vertically.
Think about how you'd search a large room for a lost key. You wouldn't examine every square inch sequentially. You'd split the room into sections (by the couch, near the door, under the table) and rule out entire sections at a glance. "I didn't go near the kitchen, so skip that."